Refund Policy

Digital items are delivered straight away

Store items are digital content delivered to your account straight after payment. By buying, you ask us to start delivery immediately and you agree that you lose the usual 14-day right to cancel once delivery has started.

When we will refund

• Not delivered: if an item doesn't arrive and we can't deliver it within 7 days of you telling us, we'll refund it.
• Charged twice: duplicate payments are refunded in full.
• Wrong item: if we delivered something different from what you paid for, we'll fix it or refund it.
• Item or server removed: if we remove an item, or close the server it was for, before you could use it, we'll replace it or refund it.

When we won't refund

• Items lost in normal play: death, raids, theft, decay or despawn.
• Items or progress lost in a server wipe, update or rebalance.
• Priority queue or VIP time that has already started.
• Purchases by players banned for breaking the Rules.
• Donations, which are voluntary gifts.

How to ask

Open a ticket on our Discord or email oazedayz@oaze.lt with your SteamID, what you bought, the date and your PayPal transaction ID. Approved refunds go back to the original PayPal payment, usually within 5 working days.

Please contact us before opening a PayPal dispute. Most problems are fixed within a day.

Your rights

This policy doesn't affect your statutory rights. Digital content must be as described, fit for purpose and of satisfactory quality.